The Business Buying Guide to Voice Over IP (VoIP)
Part One: An Introduction to VoIP
Summary: What Is Voice Over Internet Protocol?
Voice over internet protocol (VoIP) is a communications technology that uses the internet to transfer voice signals in the form of bits and bytes. It delivers these bits and bytes to a specified internet address rather than a telephone number. It’s easier to think of it as being like sending e-mail from one computer to another, but in real time and using voice instead of text. The technology that most likely runs your existing switchboard and phones is a traditional public switched telephone network (PSTN) service. VoIP’s advantage over this is its ability to combine several services, such as voice mail, video, e-mail and conferencing. This instantly increases your ability to collaborate and can result in higher productivity.
You’ve probably used VoIP services without even realizing it. Every time you’ve used an instant messenger program to initiate a voice conversation or sent a voice mail, you’ve used this cutting-edge technology.
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