Quick Start Guide: Troubleshooting the Wimba Setup Wizard

Step 1: Start your webcam (if applicable) and connect your headset/microphone.
Wimba supports a number of different webcam and headset models. You can find a handy reference sheet listing system and equipment requirements for Wimba on the NDSU Distance and Continuing Education website. Go to http://www.ndsu.edu/dce and select “Faculty Resources,” then select “Wimba Help”. You will find other helpful documents and training resources listed there as well.

Follow the manufacturer’s specific instructions to install and setup your equipment, as this will vary from model to model.

Helpful Tip: If you are using a headset that features traditional 3mm plugs (like those shown), note that they are color-coded. You will find jacks (small round openings) on your computer that either correspond to these colors, or feature icons indicating a microphone and speakers. The green plug corresponds to the speaker jack; the pink/peach plug corresponds to the microphone jack.

Step 2: Open your browser (IE or Firefox) and navigate to the Wimba Classroom, as instructed by your Wimba administrator, meeting host, or course instructor.
Important Note: If you are using Internet Explorer and receive the following warning message, select “Yes.”

The Wimba system is safe for browsing, and will not compromise your computer security. Failure to display all items on the page will prevent Wimba from working properly.

Step 3: Enter the Wimba Classroom and run the wizard.
If you are using Wimba Classroom for the first time, select the “Run Wizard” button. Wimba will guide you through a series of steps to ensure that your computer is properly equipped and configured for audio and/or video communication.