3CX Phone System for Windows Manual

What is the 3CX VOIP client?

The 3CX VOIP Client is a small Windows application that allows you to make and receive calls via your desktop phone or using a headset connected directly to your computer.

You can see the extension numbers of other users and whether they are available to take calls. Important is that you can use the 3CX VOIP client without having to use the head-set - you can continue to use your desk based phone if you prefer.

The 3CX VOIP client ships with all editions of 3CX Phone System, including the Free edition. However, in the Small Business, Pro and Enterprise editions, the 3CX VOIP client allows you to see the presence of other users on the phone system. In the FREE edition, other extensions appear greyed out.

Installing 3CX VOIP client

The 3CX VOIP client is a small application and is easy install:
Download the latest 3CX VOIP client from http://www.3cx.com/downloads/3CXVoipClient.msi
Click ‘Run’ to execute the setup process. You will be prompted for your preferred interface language and to select a location.
The files will be copied. Click Finish to complete installation.

Configuring 3CX VOIP client for use on the local LAN

The first time you start the 3CX VOIP client, you will have to configure a number of options.

To set-up 3CX VOIP client:

1. Start 3CX VOIP client from the 3CX VOIP Client program group or by double-clicking on the tray icon.
2. In the connection drop down, you can specify which connection/location profiles 3CX VOIP client should use. For now leave the default ‘In Office’ for first setup. See the following paragraph for more information on creating additional connection/location profiles.
3. In the top field enter the hostname or IP of the machine which has 3CX Phone System installed.
4. Enter your extension number and your voice mail pin number (By default the PIN is the same as your extension number) You can change this from your voice mail menu or from the user portal.
5. Now select whether you are using a desk phone, or whether you are using a headset connected directly to your computer. In this case, 3CX VOIP client will act as a soft phone.
6. Click OK to start 3CX VOIP client. Once you have logged in successfully, your extension number will be shown in the phone screen.

Configuring a Remote Connection

3CX VOIP client can be used both on the local network, as well as from a remote network, for example from home. In this case you will need to create different location/connection profiles, since the network connection settings are different.

This feature requires help from your administrator, who will need to give you the right network settings as well as tell you whether you should use the 3CX Tunnel feature or make a ‘direct’ connection.

Download 3CX Phone System for Windows Manual

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